"Welcome to Handmade Bay Gift Shop! I'm thrilled you're here, whether you're looking for a special gift or treating yourself to something delightful. If you have any questions or need assistance, don't hesitate to reach out. Together, we'll help you find what you're looking for.

Here are some important things to know while shopping with us:

1. Order Confirmation: I'll send you a message confirming that your order is sent

2. Shipping: We offer First Class and USPS Priority Mail shipping within the continental US (details in each listing). If you have shipping questions or want to combine orders, contact us before buying. We can create a special listing or apply a discount code for event purchases.

3. Address Accuracy: Please double-check your shipping address. If it's wrong and the package is returned, you'll be responsible for reshipping fees. We'll send you a snapshot of your package before shipping to avoid mistakes.

4. Custom Orders: If you want something custom, reach out through Go!Imagine or email, and we'll create a custom listing for you. Keep in mind, custom items are made to order, and shipping times apply.

5. Refunds: If you encounter any issues, contact us within 24 hours of delivery. We accept returns only for errors on our part or if the item was damaged during transit. We'll need a picture of the envelope and damaged item for damage claims.

6. Digital Downloads: Digital downloads are non-refundable.

7. Communication: We value good communication. If the buyer doesn't respond within 24 hours, we may need to cancel the order without a refund. Please provide a regularly checked communication channel.

Thank you for choosing Handmade Bay Gift Shop. Your satisfaction is our priority, and we're here to make your shopping experience enjoyable and worry-free. Happy shopping!"